Logo

Return Policy

Last updated January 15th, 2024

At Biofema, we are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our transparent return policy.

30-Day Satisfaction Guarantee:

We offer a 30-day return policy, allowing you to return items within 30 days of receipt. Your satisfaction is our priority, and we want you to feel confident in your purchase.

Eligibility for Return:

For a return to be considered, the item must meet specific criteria. It must be returned in its original packaging, undamaged, and unused. Furthermore, it must undergo a thorough inspection at our warehouse to verify its eligibility for return. In cases where the item has been opened, a refund may still be possible if the product is proven to be faulty, not as described, or under other clearly stated circumstances that warrant investigation. To initiate a return, customers must contact us within 30 days from the delivery date to ensure timely processing.

Initiating a Return:

If you encounter any issues with your purchase, please contact our customer service team at [email protected] before initiating a return. We encourage you to reach out to us first so that we can address any concerns and provide personalized assistance. Our dedicated team is here to help guide you through the return process and find a satisfactory solution. To initiate a return, customers must contact us within 30 days from the delivery date to ensure timely processing.

Return Shipping:

After contacting us to initiate a return, we will provide you with return shipping labels for your convenience. However, please be aware that customers are responsible for covering the shipping costs associated with returning the item(s) to us. The return shipping costs will be calculated depending on the items being returned and will be deducted from the total refunded amount. Additionally, please note that original shipping charges are non-refundable.

Damaged or Incorrect Items:

In the rare event that you receive a defective, damaged, or incorrect item, please contact us immediately. Your satisfaction is our priority, and we will work diligently to resolve the issue and ensure your complete satisfaction.

Refund Process:

Upon receiving your returned item and confirming its eligibility, we will process your refund within 5 business days. Refunds will be issued to the original form of payment. Please allow additional time for your financial institution to process the refund.

Exchanges:

If you wish to exchange your item for a different product in our range, we recommend placing a new order for the desired item and returning the original item for a refund. This streamlined process ensures the fastest resolution for your exchange.

Restocking Fee:

All returns are subject to a deduction based on the original shipping and handling charges incurred for the product. This deduction applies even if a free shipping offer was applied to the customer's order.

Incorrect Address:

Biofema is not responsible for items that cannot be delivered due to incorrect or undeliverable addresses. We kindly ask customers to review their shipping information carefully before completing their purchase to avoid any delays or issues with delivery.

Contact Information:

For any questions or concerns regarding our return policy, or to initiate a return, please contact us at [email protected]. Your satisfaction is our priority, and our dedicated customer service team is here to assist you every step of the way.